How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of the order and assist you accordingly. If your order has already been processed to ship, we will be unable to cancel your order. But no worries! You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.
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Can you split ship my order?
Unfortunately, we are unable to split ship your order. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-ordered products. Your order will ship out once all of the items in the ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
How is made to order product different from regular product?
Made-to-order cases are individually crafted after you place your order. Unlike our regular products manufactured and delivered from our factories, made-to-order cases are printed by us from our U.S warehouse to provide unique cases we cannot offer ...
How can I apply my discount code to the order, and how many can I apply?
All promotion and discount codes need to be added into the discount code box before completing the purchase. You can find the code box on the right hand side on the checkout page or in the order summary section on the top of the page when accessing ...
I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are unable to modify the ...