Can I exchange my item for a different product?
We are sorry for the inconvenience as we do not have an exchange program available at this time. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer. Please refer to our Returns Policy Page for instructions on how to return your product.
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Is my item a genuine CYRILL product?
We would like to assure you that all items purchased through an Official CYRILL Store (cyrillcase.com, CYRILL Amazon, CYRILL eBay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as CYRILL products ...
How is made to order product different from regular product?
Made-to-order cases are individually crafted after you place your order. Unlike our regular products manufactured and delivered from our factories, made-to-order cases are printed by us from our U.S warehouse to provide unique cases we cannot offer ...
What should I do if I received a defective or damaged item?
We are very sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team, and we will assist you with a replacement through our Warranty Program as quick as ...
How can I initiate or check my return status?
Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Locate your order by entering your information into our Return Form. Request a return for the desired order and item(s). Once the request has been ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...