Is my item a genuine CYRILL product?

Is my item a genuine CYRILL product?

We would like to assure you that all items purchased through an Official CYRILL Store (cyrillcase.com, CYRILL Amazon, CYRILL eBay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as CYRILL products are often copied, although NEVER duplicated in quality. If you believe you have received a counterfeit item or have any questions regarding the authenticity of the product, please feel free to contact our Customer Support Team with photos of the item, packaging, and order invoice / receipt. We’d be happy to look into it for you.

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    • Can I exchange my item for a different product?

      We are sorry for the inconvenience as we do not have an exchange program available at this time. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer. Please refer to our Returns Policy Page ...

    • What should I do if I received a defective or damaged item?

      We are very sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team, and we will assist you with a replacement through our Warranty Program as quick as ...

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      CYRILL patches use a 3M adhesive that can be easily peeled off and attached directly. Please do not use heat, methods of sewing, or glues to attach the patches. We recommend one-time use as removing the patch may damage the adhesive properties and ...

    • How should I clean my CYRILL patch?

      We recommend using a damp cloth or sponge with mild soap to gently rub any debris or dirt off of the patch. Carefully clean and air dry or dry lightly with a paper towel. You may also use instant stain remover pens to remove stains. Please do not ...

    • How is made to order product different from regular product?

      Made-to-order cases are individually crafted after you place your order. Unlike our regular products manufactured and delivered from our factories, made-to-order cases are printed by us from our U.S warehouse to provide unique cases we cannot offer ...