What should I do if I received a defective or damaged item?

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• Is my item a genuine CYRILL product?

  We would like to assure you that all items purchased through an Official CYRILL Store (cyrillcase.com, CYRILL Amazon, CYRILL eBay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as CYRILL products ...

• Can I exchange my item for a different product?

  We are sorry for the inconvenience as we do not have an exchange program available at this time. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer. Please refer to our Returns Policy Page ...

• Can I return my Creative Studio case?

  Unfortunately, since our Creative Studio case are Made-to-order specifically for you, it cannot be returned. However, we want to make sure you’re happy with your case, so we can offer you an exchange for any design or case of your liking within 30 ...

• How can I initiate or check my return status?

  Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Locate your order by entering your information into our Return Form. Request a return for the desired order and item(s). Once the request has been ...

• Are the buttons on the Color Brick cases removable?

  The removable buttons for Color Brick cases have two sides. Please insert the button piece in the correct position for optimal button function. You may also refer to the guideline slip in the package. If you experience difficulty or the buttons ...