How should I clean my case?
Fabric / Silicone / TPU Cases Please remove your case from your phone before proceeding with cleaning. We recommend using a damp cloth or sponge with mild soap to clean the case. Gently rub your case and air dry or dry lightly with a paper towel. You may also use instant stain remover pens to remove stains. Leather Cases You may clean stains and debris on the case using a dry microfiber cloth with a small amount of mild soap. Please rub the stained parts very carefully and gently to avoid harming the case. Not heeding the instruction may cause a change in color or harm to the material. Vegan leather cases should not be washed with water and air dried. Please refrain from using a hair-dryer to dry the cases as heat will damage the material. "We advise that you practice care and caution when cleaning your case or accessory as any damages that occur during the cleaning process are not covered under our warranty program."
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Can I return my Creative Studio case?
Unfortunately, since our Creative Studio case are Made-to-order specifically for you, it cannot be returned. However, we want to make sure you’re happy with your case, so we can offer you an exchange for any design or case of your liking within 30 ...
Is the tempered glass back on the Etoile collection case breakable?
Cases with tempered glass backs, such as the Etoile collection, can crack when under tension or high pressure during the installation process. If the case is not bent during installation, it should stay intact.
When will I receive my Creative Studio case?
Made-to-order creative studio cases typically take 7-10 business days to process after you place your order.
Why isn’t the protective film on my Cyrill case coming off?
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