Why isn’t the protective film on my Cyrill case coming off?
Protective films are applied on both the inner and outer sides of our clear cases (Cecile & Basic Pattern collection) to keep them in pristine condition when you receive them. In order to remove the films, we ask that you try lifting one of the corners of the film using your fingernail and peeling it off gently. If you still experience difficulty removing the films, please contact our Customer Support Team and we will try our best to provide a solution.
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Can I return my Creative Studio case?
Unfortunately, since our Creative Studio case are Made-to-order specifically for you, it cannot be returned. However, we want to make sure you’re happy with your case, so we can offer you an exchange for any design or case of your liking within 30 ...
Is my item a genuine CYRILL product?
We would like to assure you that all items purchased through an Official CYRILL Store (cyrillcase.com, CYRILL Amazon, CYRILL eBay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as CYRILL products ...
How should I clean my case?
Fabric / Silicone / TPU Cases Please remove your case from your phone before proceeding with cleaning. We recommend using a damp cloth or sponge with mild soap to clean the case. Gently rub your case and air dry or dry lightly with a paper towel. You ...
How should I clean my CYRILL patch?
We recommend using a damp cloth or sponge with mild soap to gently rub any debris or dirt off of the patch. Carefully clean and air dry or dry lightly with a paper towel. You may also use instant stain remover pens to remove stains. Please do not ...
Is the tempered glass back on the Etoile collection case breakable?
Cases with tempered glass backs, such as the Etoile collection, can crack when under tension or high pressure during the installation process. If the case is not bent during installation, it should stay intact.